Heat & Glo Remote Control Instructions: A Comprehensive Guide (Updated 12/05/2025)
Today, December 5th, 2025, this guide offers detailed instructions for Heat & Glo remotes, covering pairing, resetting, and programming for optimal fireplace control․
It addresses common issues like unresponsive remotes and IR sensor obstructions, ensuring a seamless user experience with your hearth appliance․
Understanding Your Heat & Glo Remote
Heat & Glo remotes are designed for convenient control of your fireplace, offering features like power on/off, thermostat adjustments, fan speed regulation, and timer settings․ The REM300-HNG-AU model, for instance, includes two auxiliary functions for customized operation․
Successful operation relies on understanding the remote’s capabilities and ensuring proper pairing with the fireplace’s control module․ This module, typically located behind a drop-down panel, houses a pairing button activated with a small tool like a paperclip․
A key aspect is recognizing that different Heat & Glo fireplaces require specific remote models for compatibility․ If your remote isn’t responding, a simple battery check is the first step․ However, persistent issues may indicate a need to re-pair the remote or address potential obstructions of the IR sensor․
Proper understanding of these elements ensures a warm and comfortable experience․
Remote Control Models & Compatibility
Heat & Glo offers a range of remote control models, each designed for specific fireplace series․ The RC300 is a commonly used model, known for its versatile functionality and ease of pairing․ Older models like the RC100 and RC200 may require different pairing procedures or have limited features․
Compatibility is crucial; using an incorrect remote can prevent proper operation․ The 6000TRX-IPI series, for example, may have specific remote requirements․ Always verify that the remote is listed as compatible with your fireplace model in the owner’s manual or on the Heat & Glo website․
The REM300-HNG-AU is a more advanced option, offering auxiliary function programming․ When replacing a remote, referencing your fireplace’s model number is essential to ensure seamless integration and full functionality․ Incorrect matching can lead to unresponsive controls or limited feature access․
Confirm compatibility before purchasing a replacement․
Identifying Your Heat & Glo Fireplace Model
Accurately identifying your Heat & Glo fireplace model is the first step towards successful remote control operation and troubleshooting․ Your model number is typically found on a label located within the fireplace, often inside the control compartment or on the back of the unit․
Common series include XLR, MEZZO, and i30, each potentially requiring a specific pairing process or compatible remote․ Knowing the series helps narrow down compatible remote options and access the correct documentation․
Heat & Glo provides resources on their website allowing you to search for installation and owner’s manuals by entering your model number․ This is invaluable for finding specific instructions related to your fireplace․
Without the correct model number, finding compatible remotes or troubleshooting issues becomes significantly more difficult․ Ensure you have this information readily available before attempting any remote setup or reset procedures․
Precise identification ensures a smooth experience․
Initial Setup & Pairing
Pairing your Heat & Glo remote, like the RC300, involves locating the control module and utilizing the pairing button for a successful connection․
Pairing the RC300 Remote Control
Successfully pairing your Heat & Glo RC300 remote is crucial for seamless fireplace operation․ Begin by opening the drop-down panel located at the base of your fireplace – note that this step excludes XLR, MEZZO, and i30 models․ Within this panel, you’ll find the Control Module; its location is key to initiating the pairing process․
Once located, identify the small hole on the Control Module․ This hole houses the pairing button․ You’ll need a small tool, such as a paper clip, to gently press and hold this button․ Holding the button activates the module’s pairing mode, allowing it to recognize the RC300 remote․ Ensure the remote is within a reasonable proximity to the module during this process for optimal results․ Refer to the full instructions available at www․jetmastervic․com․au for detailed guidance and troubleshooting tips․
Locating the Control Module
The Control Module is the central component for establishing communication between your Heat & Glo fireplace and the RC300 remote․ Its precise location varies slightly depending on your fireplace model, but it’s consistently found within a designated access panel․ Typically, this panel is situated at the base of the fireplace unit, requiring you to open a drop-down section to reveal it․
However, it’s important to note that certain models – specifically the XLR, MEZZO, and i30 series – are exceptions to this rule and do not utilize this access panel․ Once you’ve located the correct panel, carefully open it to expose the Control Module․ It’s usually a small, rectangular box with a visible pairing button and a small access hole․ Identifying this module is the first step towards successful remote synchronization․
The Pairing Button & Reset Tool
The pairing button on the Control Module is crucial for synchronizing your Heat & Glo fireplace with the RC300 remote․ It’s a small, recessed button, often requiring a tool for activation․ Due to its size and location, a dedicated reset tool – or a straightened paper clip – is typically needed to accurately press it․ Avoid using overly large or blunt objects, as this could potentially damage the module․
This button initiates the pairing process, allowing the fireplace to recognize and respond to your remote’s signals․ Alongside the pairing function, this button also serves as a reset point for the Control Module itself․ Understanding its dual functionality is key to resolving connection issues and ensuring optimal performance․ Keep a paperclip handy for easy access during setup or troubleshooting․
Pairing Procedure: Step-by-Step
To begin pairing your RC300 remote, first, locate the Control Module within your Heat & Glo fireplace – typically behind a drop-down panel․ Once found, use a paperclip or similar tool to press and hold the pairing button on the module․ Simultaneously, on the remote, initiate the pairing mode (consult your remote’s manual for specific instructions, as this varies by model)․
Observe the fireplace for a confirmation signal, often a brief display change or a subtle click․ Continue holding both buttons until the remote successfully connects – usually indicated by a similar signal on the remote itself․ If unsuccessful, repeat the process, ensuring both buttons are held consistently․ A successful pairing establishes communication, allowing full control of your fireplace․
Remote Control Functions
Heat & Glo remotes offer essential controls: On/Off operation, precise Thermostat Mode adjustments, customizable Fan Control, and convenient Timer Countdown functionality, plus Auxiliary options․
Power On/Off Operation
Heat & Glo fireplaces are designed for effortless control, and the power on/off function is central to this experience․ Simply pressing the power button on your REM300-HNG-AU remote initiates the fireplace’s startup sequence, bringing warmth and ambiance to your living space․ To power off, a subsequent press of the same button safely shuts down the unit․
Ensure the fireplace is receiving power and the remote is properly paired before attempting to use this function․ If the fireplace doesn’t respond, first check the batteries in the remote and verify the IR sensor isn’t obstructed․ A successful power-on will typically be indicated by the fireplace’s display illuminating and the igniter engaging․ Conversely, powering off will result in the flames diminishing and the display turning off․ Remember to always allow the fireplace to cool completely before performing any maintenance․
Consistent operation ensures a reliable and enjoyable fireplace experience․
Thermostat Mode & Temperature Adjustment
Heat & Glo fireplaces equipped with thermostat functionality offer precise temperature control for optimal comfort․ Activate thermostat mode via the dedicated button on your REM300-HNG-AU remote․ Once engaged, the fireplace will automatically adjust its heat output to maintain your desired temperature․
Temperature adjustment is typically achieved using the up and down arrow buttons on the remote․ The current setpoint is displayed on the fireplace’s control panel․ Incremental adjustments allow for fine-tuning to your preferred warmth level․ Remember that the fireplace may cycle on and off to maintain the set temperature, which is normal operation․
Ensure the remote is properly paired and the IR sensor is unobstructed for accurate temperature control․ Experiment with different settings to find the ideal balance of comfort and energy efficiency․ Consistent use of thermostat mode provides a consistently comfortable environment;
Fan Control Settings
Heat & Glo fireplaces often include a fan to circulate warm air throughout the room, enhancing comfort and efficiency․ Your REM300-HNG-AU remote provides convenient control over the fan’s operation․ Typically, a dedicated “Fan” button cycles through various settings: Off, Low, Medium, and High․
The “Off” setting disables the fan, allowing for radiant heat only․ Lower speeds (Low/Medium) provide gentle air circulation, ideal for maintaining a consistent temperature without creating drafts․ The “High” setting maximizes airflow for rapid heating of the room․
Experiment with different fan speeds to determine the optimal setting for your space and preferences․ Utilizing the fan effectively distributes heat evenly, reducing cold spots and improving overall comfort․ Ensure the fan is functioning correctly and free from obstructions for optimal performance․
Timer Countdown Functionality
The REM300-HNG-AU remote control offers a convenient timer countdown feature, allowing you to automatically shut off your Heat & Glo fireplace after a specified duration․ This promotes energy savings and provides added peace of mind․ To activate the timer, locate the “Timer” button on your remote․
Pressing the “Timer” button initiates the countdown sequence․ You can typically adjust the timer duration in increments, often using the “Up” and “Down” arrow buttons․ The display will show the remaining time before the fireplace automatically turns off․
This feature is particularly useful for falling asleep with the fireplace on or ensuring it doesn’t remain active unattended․ Remember to check the remaining timer duration before leaving the house or going to bed․
Auxiliary Function Usage (REM300-HNG-AU)
The REM300-HNG-AU remote boasts two auxiliary functions, offering customizable control beyond basic operation․ These functions can be programmed to activate specific features unique to your Heat & Glo fireplace model․ Accessing these functions is typically done via dedicated “Aux” buttons on the remote․
Programming the auxiliary functions requires accessing the remote’s settings menu․ This allows you to assign desired actions – such as adjusting flame height, activating a specific lighting mode, or controlling external devices – to each “Aux” button․ Refer to your fireplace’s owner’s manual for a complete list of available auxiliary function options․
Properly configured auxiliary functions enhance the versatility of your Heat & Glo fireplace, tailoring its operation to your individual preferences and lifestyle․ Experiment with different settings to discover the full potential of your remote․
Troubleshooting Common Issues
Common problems include unresponsive remotes, IR sensor obstructions, and pairing difficulties․ Solutions involve checking batteries, cleaning the sensor, and re-pairing the remote․
Remote Not Responding: Battery Check
A non-responsive remote is often the most straightforward issue to address․ Begin by verifying the batteries are fresh and correctly installed, ensuring proper polarity (+ and ⏤ alignment)․ Even seemingly new batteries can sometimes be defective, so testing with a known working set is recommended․
If new batteries don’t resolve the problem, inspect the battery compartment for any corrosion or debris that might be hindering contact․ Gently clean the contacts with a cotton swab and a small amount of rubbing alcohol, allowing it to dry completely before reinserting the batteries․
Confirm the battery type is compatible with your specific Heat & Glo remote model․ Using incorrect batteries can cause insufficient power or even damage the remote’s circuitry․ If the issue persists after these steps, proceed to check for obstructions to the IR sensor․
IR Sensor Obstruction & Cleaning
If fresh batteries haven’t solved the problem, a blocked or dirty IR (infrared) sensor could be the culprit․ The IR sensor, located on both the remote and the fireplace’s control module, transmits the signal for operation․ Ensure there’s a clear line of sight between the remote and the fireplace; remove any objects obstructing the path, such as decorations or furniture․
Dust, dirt, or grime accumulating on the IR sensor can also interfere with signal transmission․ Gently clean both the remote’s IR sensor (usually a small, dark window) and the fireplace’s receiver with a soft, dry cloth․ Avoid using liquids or abrasive cleaners, as these could damage the sensitive components․
For stubborn dirt, lightly dampen the cloth with water and wipe carefully, ensuring it’s completely dry before attempting to use the remote again․ A clean IR sensor is crucial for reliable communication․
Pairing Issues & Re-Pairing Process
Experiencing difficulties pairing your Heat & Glo remote? Several factors can cause this․ Interference from other electronic devices, low batteries in either the remote or the fireplace’s control module, or a previously paired remote causing a conflict are common issues․
If initial pairing fails, begin by ensuring fresh batteries are installed in both devices․ Then, locate the control module – typically accessed by opening a panel at the base of the fireplace․ Use a paper clip or similar tool to press the pairing button inside․ Simultaneously, follow the remote’s specific pairing instructions (refer to the owner’s manual)․
If problems persist, try re-pairing after a complete power cycle of the fireplace․ If multiple remotes were previously paired, you may need to clear all existing pairings before attempting a new connection․
Resetting the RC100/200/300 Remote
When your Heat & Glo RC100, RC200, or RC300 remote malfunctions – exhibiting unresponsive buttons or erratic behavior – a reset can often restore functionality․ Resetting clears the remote’s memory, effectively returning it to its factory default settings․ This process doesn’t affect your fireplace’s settings, only the remote’s operational parameters․
The specific reset procedure varies slightly depending on the model․ Generally, it involves a combination of button presses held for a specific duration․ Consult your owner’s manual for the precise sequence for your remote․ Typically, this involves simultaneously pressing and holding two or more buttons for 5-10 seconds․
After resetting, you’ll need to re-pair the remote to your fireplace․ Follow the pairing instructions outlined in the relevant section of this guide to re-establish communication․
Advanced Features & Programming
Heat & Glo’s REM300-HNG-AU remotes offer extensive programming options, including auxiliary function customization, allowing tailored control and personalized fireplace experiences․
Programming the REM300-HNG-AU Remote
The REM300-HNG-AU remote boasts versatile programming capabilities, extending beyond basic on/off and temperature adjustments․ This system includes functions like On/Off control, precise Thermostat Mode operation, a convenient Timer Countdown feature, adjustable Fan Control Settings, and two customizable Auxiliary Functions․
To effectively utilize these advanced features, understanding the programming sequence is crucial․ The auxiliary functions allow users to tailor the remote to specific needs, potentially controlling features beyond standard operation․ Detailed instructions for programming these functions are essential for maximizing the remote’s potential․ Refer to the full owner’s manual for a comprehensive guide to each step, ensuring correct configuration and optimal performance․ Proper programming unlocks the full functionality of your Heat & Glo fireplace system․
Understanding Auxiliary Function Programming
The REM300-HNG-AU remote’s Auxiliary Functions offer personalized control over your Heat & Glo fireplace․ These functions aren’t pre-defined; instead, they’re programmable to activate specific features or settings unique to your fireplace model․ This customization requires a dedicated programming sequence, often involving holding specific button combinations while the control module is accessible․
Successful programming relies on understanding your fireplace’s capabilities and the corresponding codes the remote can transmit․ The owner’s manual is vital, detailing available options and the exact button presses needed․ Incorrect programming may result in unintended actions, so careful adherence to the instructions is paramount․ These functions can enhance convenience and tailor the fireplace experience to individual preferences, making the REM300-HNG-AU a truly adaptable control system․
Customizing Remote Settings
While Heat & Glo remotes offer pre-set functionalities, limited customization options exist to refine your experience․ Primarily, this centers around the REM300-HNG-AU’s Auxiliary Functions, which, as previously discussed, allow users to program specific fireplace features․ Beyond this, some models may permit adjustments to temperature display preferences – switching between Fahrenheit and Celsius – though this is less common․
Unfortunately, extensive personalization, such as remapping buttons or creating custom profiles, isn’t generally supported․ The focus remains on providing reliable control of core functions: power, thermostat, fan, and timer․ Referencing your specific model’s manual is crucial, as available customization options vary․ Remember that improper adjustments could disrupt functionality, so proceed cautiously and document any changes made․
Resources & Support
Heat & Glo provides extensive online resources, including downloadable manuals and documentation for installation, operation, and service parts, accessible via model number searches․
Direct support is also available for further assistance․
Downloading Manuals & Documentation
Heat & Glo offers a comprehensive library of manuals and documentation readily available for download directly from their website․ This invaluable resource allows owners to quickly access essential information pertaining to their specific fireplace model and remote control system․
To locate the correct documentation, simply enter your fireplace’s model number or name into the search bar provided on the Heat & Glo support page․ The system will then display a list of relevant documents, including Installation Manuals, Owner’s Manuals, and Service Parts lists․
These documents provide detailed instructions on everything from initial setup and pairing your RC300 remote, to troubleshooting common issues like a remote not responding, and understanding advanced features such as Auxiliary Function Programming․ Having these resources at your fingertips empowers you to maintain and operate your Heat & Glo fireplace safely and efficiently․
Ensure you always refer to the latest version of the manual for the most up-to-date information․
Finding Installation & Owner’s Manuals
Locating the correct Installation and Owner’s Manuals for your Heat & Glo fireplace is crucial for safe operation and optimal performance, especially when dealing with remote control functionalities․ Heat & Glo simplifies this process through their dedicated online resource center․
Begin by visiting the official Heat & Glo website and navigating to the “Support” or “Resources” section․ Here, you’ll find a search tool specifically designed to help you identify the manuals relevant to your model․ Inputting your fireplace’s model number – often found on a label affixed to the unit – will yield the most accurate results․
These manuals contain vital information regarding pairing procedures for remotes like the RC100/200/300, detailed explanations of features like Thermostat Mode, and guidance on resetting the system if you encounter issues․ Downloadable PDFs ensure easy access and portability for convenient reference during setup or troubleshooting․
Always prioritize using the manual specific to your fireplace model․
Contacting Heat & Glo Support
When troubleshooting your Heat & Glo fireplace and remote control – including issues with pairing the RC300 or understanding Auxiliary Function programming – direct assistance from Heat & Glo support can be invaluable․ Several avenues are available to connect with their expert team․
The Heat & Glo website provides a comprehensive “Contact Us” page, typically featuring a contact form for submitting inquiries․ This allows you to detail your specific problem, such as a non-responsive remote or difficulties with the IR sensor․ You may also find a frequently asked questions (FAQ) section addressing common concerns․
Additionally, Heat & Glo often provides a customer service phone number for immediate assistance․ Be prepared to have your fireplace model number readily available to expedite the support process․ Their representatives can guide you through resetting procedures or offer tailored solutions based on your specific setup․
Prompt and effective support ensures a warm and worry-free experience․